FAQ
Frequently Asked Questions
📦 Shipping
How long does it take to receive my order?
Delivery times are 7-14 business days. You will receive a confirmation email with your tracking number as soon as the package is shipped.
Can I track my order?
Yes. After shipment, you will receive an email with a link to track your package in real time.
Do you ship throughout Italy?
Yes, we ship throughout Italy and worldwide. The cost is calculated automatically at checkout.
🔄 Returns and Refunds
Can I return the product if I am not satisfied?
Yes. You have 14 days from receipt of the product to request a return, in accordance with European regulations on the right of withdrawal.
Must the product be in its original condition for a return?
Yes, the product must be intact, unused, and in its original packaging.
When will I receive my refund?
Refunds are processed within 10-14 business days from receipt of the return, using the same payment method used for the original purchase.
Who pays for the return shipping costs?
Return shipping costs are the customer's responsibility, except in the case of a defective or incorrect product.
💳 Payments
What payment methods do you accept?
We accept credit and debit cards (Visa, Mastercard), PayPal, and all methods available through Shopify Payments.
Is the payment secure?
Yes. All payments are processed via an encrypted SSL connection. Astrelia does not store your card details.
📩 Support
How can I contact support?
You can write to us via the Contact page or directly to our store's email address. We respond within 24-48 hours on business days.
I received a defective product, what should I do?
Contact us immediately with a photo of the product and the package. We will replace it or refund you at no additional cost.